Support that answers itself
AI support agents across email and chat, wired into orders, returns, and inventory — with human escalation built in.
83%
tickets auto-resolved
<60s
median response
+19%
repeat purchases
At a glance
- Client
- Arcadia Goods
- Industry
- Ecommerce
- Timeline
- 4 weeks to production
- Stack
- ClaudePineconeShopifyRedis
The challenge
Arcadia's support inbox doubled every peak season: order status, returns, sizing — the same twenty questions, thousands of times, with real answers buried in Shopify and the warehouse system.
Hiring seasonal agents meant six weeks of training for three months of work.
What we built
We shipped agents that answer in Arcadia's voice across email and chat, wired directly into orders, returns, and inventory — so answers are grounded in live data, not canned macros.
Anything sensitive — chargebacks, angry customers, edge cases — escalates to a human with the full thread summarized. The team reviews transcripts weekly and the agents' playbook is updated from real conversations.